Shipping policy

 

Order Processing

  • Orders are processed within [24–48] business hours after payment is confirmed.

  • Business days are Monday–Saturday, excluding public holidays.

  • Pre-order / back-order items will ship on or before the estimated dispatch date shown on the product page.

Shipping Rates & Delivery Times (India)

  • Estimated delivery:

    • Metros: [2–4] business days after dispatch

    • Tier-2/3 cities: [3–7] business days

    • Remote/Outlying areas: [5–10] business days

  • Couriers we use: [Delhivery / Bluedart / Xpressbees / DTDC / India Post] Delivery timelines are estimates. Weather, strikes, festivals, or courier constraints may cause delays.

Cash on Delivery (COD) – if enabled

  • COD is available on orders and serviceable pincodes only.

Tracking Your Order

  • You’ll receive a dispatch email/SMS with a tracking link once your order ships.

  • You can also track from our Track Order page

Address Changes

  • Need to edit your address? Contact us at [support@velomora.com] within [1–2] hours of placing the order.

  • We cannot change the address once the order has been handed to the courier.

Undeliverable / RTO (Return to Origin)

  • If a shipment is returned due to incorrect/incomplete address, unreachable phone, repeated delivery attempts missed, or refusal, we can reship after collecting re-shipping charges.

  • Prepaid orders: if you prefer a refund instead of reshipment, we’ll deduct two-way shipping (if charged by courier) and refund the balance to the original payment method. See our [Refund & Returns Policy link].

Damaged / Lost Parcels

  • If your parcel arrives damaged/tampered, refuse delivery and notify us within 48 hours with photos/video.

  • For lost shipments (no tracking updates for 7+ business days), we’ll file a claim and either reship or refund per courier confirmation.

Multiple-Item Orders

  • Items may ship in separate boxes depending on availability/warehouse location. You’ll get a tracking number for each parcel.

International Shipping (optional)

  • We ship all over India via [DHL/Aramex/UPS/India Post EMS].

  • Duties/Taxes/Customs are paid by the recipient and vary by country.

  • Delivery estimate: [7–14 business days] after dispatch.

  • Some items may be restricted by your local customs; please check before ordering.

Delivery Attempts

  • Couriers usually make [2–3] attempts and may contact you for directions/OTP. Please keep your phone reachable.