Refund policy

Effective Date: May 9, 2025

At Velomora, your hygiene and satisfaction are our top priorities. Due to the intimate nature of our products, we maintain a strict return policy to ensure safety, cleanliness, and quality for every customer.

1. Returns & Exchanges

We do not accept returns or exchanges on opened or used products, including but not limited to:

  • Nipple Covers
  • Boob Tape
  • Silicone Bras
  • Uplift Products
  • Nipple Pasties
  • Shapewear

All sales are final once the product packaging has been opened.

2. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with the following:

  • Order ID
  • Clear photos of the product and packaging
  • Description of the issue

Once verified, we'll offer a replacement or refund, as appropriate.

Email: hi@velomora.com
WhatsApp: +91 8448392996

3. Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not possible.

To request a cancellation, contact us immediately with your order number.

4. Refunds

Refunds are only processed under the following conditions:

  • You received a damaged or incorrect item.
  • The issue was reported within 48 hours of delivery.
  • Our team has verified the issue.

Once approved, refunds will be credited to your original payment method within 5–7 business days.

5. Shipping Costs

  • We do not refund shipping charges unless the return is due to a Velomora error (such as receiving a wrong or defective product).
  • If your return is eligible, you may be responsible for the return shipping cost unless stated otherwise by our team.

6. Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or used products
  • Products without original packaging
  • Items purchased during clearance or special promotional sales (e.g., B2G1 offers)

Please review your order carefully before opening the packaging, as we cannot accept returns on opened intimate products for hygiene reasons.

7. Contact Us

If you have any questions regarding your order or this policy, please contact our support team.

Velomora

Email: hi@velomora.com
WhatsApp: +91 8448392996

Our support team typically responds within 24 business hours.