Information We Collect

User-Provided Information: When you create an account on Velomora, we collect details like your name, email, and other info you provide during registration.

We collect the following types of information when you use our site:

• Personal Information: Name, email address, phone number, shipping/billing address, payment details (processed via secure gateways).
• Order Information: Product selections, purchase history, and delivery preferences.
• Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our site.
• Usage Data: Information on how you use Velomora, like the features you interact with, frequency, duration of interactions, and any errors or crashes.

How We Use Your Information

We utilize the data you provide to craft and personalize your shopping experience. Analyzing usage data helps enhance the performance, features, and usability of Velomora. Your email address may be used to send crucial notifications, updates, and promotional materials related to Velomora, with the option to opt out.

Your data helps us to:

• Fulfill and manage your orders
• Communicate order updates and marketing offers (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations
• Personalize content and product recommendations

Aggregated and anonymized data may be employed for research and analytical purposes.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared with service providers and partners assisting us in operating and maintaining Velomora.

We may share your information with:

• Third-party service providers: Payment processors, shipping partners, analytics tools, and other essential services
• Legal authorities: If required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others

Disclosure of your information may occur if required by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement reasonable security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure.

Your information is protected through:

• SSL encryption: All data transmitted to and from our site is encrypted
• Secure payment gateways: We never store your complete payment information
• Regular system monitoring: Continuous monitoring and security updates
• Access controls: Strict internal policies limiting who can access your data

Your Choices

You can review and update your account information by logging into your Velomora account. To delete your account and associated data, please contact us at support@velomora.com.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw consent: Where processing is based on consent, withdraw it at any time
• Data portability: Request your data in a commonly used format

If you wish to opt-out of promotional communications, follow the unsubscribe instructions in the email.

Children's Privacy

Velomora is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe we have received information from a child under 13, please contact us at support@velomora.com, and we will take appropriate steps to remove that information from our systems.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with the updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Velomora after any changes constitutes your acceptance of the updated policy.