Shipping Policy

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may take slightly longer to process.

• Orders are usually processed Monday to Saturday
• You will receive an order confirmation email after placing your order
• Once shipped, you will receive a shipping confirmation with tracking details

Shipping Charges

Velomora offers free shipping on most prepaid orders across India.

• Free shipping may be available on selected orders and promotions
• Cash on Delivery (COD) orders may include a small additional charge
• Shipping charges, if applicable, will be shown clearly during checkout

Delivery Timeline

Delivery timelines may vary depending on your location and courier partner availability.

• Metro cities: 2–4 business days
• Other cities and towns: 4–7 business days
• Remote locations: 5–10 business days

During festive seasons, sales, or unexpected courier delays, delivery times may be extended.

Order Tracking

Once your order is shipped, you will receive tracking information through email, SMS, or WhatsApp.

You can use the tracking number to monitor the status of your shipment in real time.

• Tracking details are usually shared within 24 hours after dispatch
• If you do not receive tracking information, please contact our support team

Delivery Delays

While we work hard to deliver your orders on time, there may occasionally be delays due to:

• High order volumes during sales or festive periods
• Weather conditions or transport disruptions
• Courier partner delays
• Incorrect or incomplete shipping details

Velomora is not responsible for delays caused by circumstances beyond our control, but we will always try our best to assist you.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If the address provided is incorrect, incomplete, or undeliverable, your order may be delayed, returned, or cancelled.

• Please double-check your shipping address before placing your order
• Contact us immediately if you need to update your delivery address

Damaged Packages

If your order arrives damaged, tampered with, or incorrect, please contact us within 48 hours of delivery.

• Share clear photos of the package and product
• Include your order number in the email or message
• Our team will review the issue and provide a suitable resolution